Frequently Asked Questions
Everything you need to know before your next expedition.
How do I know which size will fit me best?
Each product page features a detailed size guide. Since outdoor gear often requires layering, we recommend measuring your chest and waist over a base layer for the most accurate fit.
What is your return policy for worn gear?
We offer a 30-day return policy for all items in original condition with tags attached. For hygiene and safety reasons, gear that has been used on a trail or in the wild cannot be returned unless it is defective.
Is your outdoor apparel ethically sourced?
Yes, we prioritize partnerships with manufacturers who use recycled materials and follow Fair Trade practices to ensure our high-performance gear leaves a minimal footprint on the planet.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those last-minute adventure preparations.
Are your waterproof jackets covered by a warranty?
All our technical outerwear comes with a one-year limited warranty against manufacturing defects in materials and workmanship.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary between 7-14 business days depending on customs processing.